Terms of Service
These terms govern your use of Frontbase services. Please read them carefully, as they contain important information about your rights and obligations.
Last updated: January 7, 2025
Key requirements
Important points to keep in mind when using our services.
Fair Usage
Use our services for legitimate business purposes only
Legal Compliance
Comply with all applicable laws and regulations
Customer Consent
Obtain proper consent for call recording and data processing
Account Security
Maintain the security of your account and credentials
Acceptance of Terms
Agreement
By accessing or using Frontbase services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services.
Capacity
You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. If you are using our services on behalf of a business, you represent that you have authority to bind that entity.
Updates
We may modify these terms at any time. We will notify you of material changes via email or through your account dashboard. Continued use of our services after changes constitutes acceptance of the new terms.
Service Description
AI Assistant Services
Frontbase provides AI-powered voice assistant services for businesses, including call handling, appointment scheduling, customer communication, and related features.
Availability
We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or technical issues.
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice for significant changes that affect your use of the service.
User Accounts and Responsibilities
Account Security
You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access.
Accurate Information
You must provide accurate, current, and complete information when creating your account and using our services. Keep your account information updated.
Authorized Use
You may only use our services for lawful business purposes and in accordance with these terms. You are responsible for ensuring your staff and clients comply with these terms.
Acceptable Use Policy
Prohibited Uses
You may not use our services for illegal activities, harassment, spam, fraud, or any purpose that violates applicable laws or regulations.
Content Standards
Any content you provide through our services must be appropriate for a business environment and comply with applicable laws regarding harassment, discrimination, and privacy.
Technical Restrictions
You may not attempt to reverse engineer, hack, or interfere with our services or infrastructure. Do not exceed usage limits or attempt to bypass security measures.
Compliance
You must comply with all applicable laws and regulations in your use of our services, including telecommunications, privacy, and consumer protection laws.
Data and Privacy
Your Data
You retain ownership of your business data, call recordings, and customer information. We process this data solely to provide our services as described in our Privacy Policy.
Data Security
We implement appropriate technical and organizational measures to protect your data. However, you are responsible for ensuring your use of our services complies with applicable privacy laws.
Customer Consent
You are responsible for obtaining any necessary consents from your customers for call recording, data processing, and other aspects of our services.
Data Retention
We retain your data as described in our Privacy Policy. You can request data deletion upon account termination, subject to our legal obligations.
Billing and Payments
Fees
Service fees are as described in your chosen plan. Prices may change with 30 days' notice for new billing cycles. All fees are non-refundable except as required by law.
Payment Terms
Payment is due in advance for subscription services. We may suspend services for non-payment after reasonable notice and opportunity to cure.
Taxes
You are responsible for all applicable taxes related to your use of our services, except for taxes on our net income.
Billing Disputes
Contact us within 60 days of any billing dispute. We will investigate and resolve legitimate billing errors promptly.
Intellectual Property
Our Rights
Frontbase and our services are protected by intellectual property laws. We retain all rights to our technology, software, AI models, and related intellectual property.
License to Use
We grant you a limited, non-exclusive, non-transferable license to use our services during your subscription term, subject to these terms.
Your Content
You grant us a limited license to process your content solely to provide our services. We do not claim ownership of your business data or customer information.
Feedback
Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation to you.
Limitation of Liability
Service Availability
Our services are provided 'as is' without warranties of any kind. We do not guarantee error-free or uninterrupted service.
Liability Limits
Our liability for any claims related to our services is limited to the amount you paid us in the 12 months preceding the claim, up to a maximum of $1,000.
Excluded Damages
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.
Business Decisions
We are not responsible for your business decisions, customer interactions, or consequences of using our AI assistant services.
Termination
Your Right to Terminate
You may terminate your account at any time through your dashboard or by contacting support. Termination is effective at the end of your current billing period.
Our Right to Terminate
We may terminate your account for breach of these terms, non-payment, or if required by law. We will provide reasonable notice except for material breaches.
Effect of Termination
Upon termination, your access to services will cease. We will retain your data for a reasonable period to allow for account restoration or as required by law.
Survival
Provisions regarding intellectual property, limitation of liability, and dispute resolution survive termination of these terms.
Dispute Resolution
Governing Law
These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Informal Resolution
Before filing any formal dispute, please contact us to attempt to resolve the issue informally. Many disputes can be resolved quickly through direct communication.
Binding Arbitration
Any disputes that cannot be resolved informally will be settled through binding arbitration in accordance with the rules of the American Arbitration Association.
Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.
Questions about these terms?
If you have questions about these Terms of Service or need clarification on any provision, please contact our team.
Agreement acknowledgment
By using Frontbase services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These terms constitute a legally binding agreement. If you do not agree to these terms, you must discontinue use of our services immediately.