Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use Frontbase.
Information We Collect
Account Information
When you create an account, we collect your name, email address, business information, and billing details necessary to provide our services.
Call Data
We process voice calls, transcripts, and related metadata to provide our AI assistant services. This includes call recordings, transcriptions, and appointment scheduling data.
Usage Data
We collect information about how you use our service, including features accessed, performance metrics, and technical data to improve our platform.
Device Information
We collect device and browser information, IP addresses, and other technical identifiers necessary for service delivery and security.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our AI assistant services, including call handling, appointment scheduling, and customer management.
Communication
We may contact you about your account, service updates, security alerts, and other service-related matters.
Analytics and Improvement
We analyze usage patterns and performance data to enhance our AI models, improve service quality, and develop new features.
Legal Compliance
We process your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Information Sharing
Service Providers
We work with trusted third-party providers for cloud hosting, payment processing, and other essential services. These partners are contractually bound to protect your data.
Integration Partners
When you connect integrations like Cal.com, we share necessary data to provide seamless calendar sync and appointment management.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to investigate fraud or security issues.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Call recordings and sensitive data receive additional protection.
Access Controls
We implement strict access controls, multi-factor authentication, and regular security audits to protect your information.
Infrastructure Security
Our infrastructure is hosted on enterprise-grade cloud platforms with SOC 2 compliance and regular security assessments.
Incident Response
We maintain a comprehensive incident response plan and will notify you promptly of any security breaches affecting your data.
Your Rights and Choices
Access and Portability
You can access, download, and export your data through your account dashboard or by contacting our support team.
Correction and Updates
You can update your account information and preferences at any time through your dashboard.
Deletion
You can request deletion of your account and associated data. Some information may be retained for legal or business purposes as outlined in our retention policy.
Marketing Communications
You can opt out of marketing communications at any time using the unsubscribe link in emails or through your account settings.
GDPR and International Users
Legal Basis
We process personal data based on legitimate interests, contract performance, legal obligations, and consent where required.
Data Transfers
For users outside the United States, we ensure appropriate safeguards for international data transfers through standard contractual clauses.
EU Representative
For GDPR-related inquiries, you can contact our EU representative at privacy-eu@frontbase.ai.
Data Protection Officer
You can contact our Data Protection Officer at dpo@frontbase.ai for privacy-related questions and requests.
CCPA and California Residents
Right to Know
California residents have the right to know what personal information we collect, use, and share.
Right to Delete
You can request deletion of your personal information, subject to certain exceptions for legal or business purposes.
Right to Opt-Out
We do not sell personal information. If our practices change, we will provide opt-out mechanisms.
Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
Data Retention
Account Data
We retain account information for as long as your account is active and for legitimate business purposes after closure.
Call Recordings
Call recordings and transcripts are retained for 90 days by default, with options to extend retention for business needs.
Analytics Data
Aggregated analytics data may be retained indefinitely in anonymized form for service improvement.
Legal Requirements
Some data may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.
Privacy Contact Information
Have questions about this privacy policy or your data rights? Reach the right team directly.
Policy Updates
We may update this privacy policy from time to time. We will notify you of significant changes via email or through your account dashboard.
This privacy policy was last updated on January 7, 2025.